Yes, we do provide one year warranty on the hardware.

At present we offer only the PackMaster Lo-Pro but we expect to add more to our portfolio in the near future.

You should immediately inform us by sending us an email on support@track24solo.com. We will then block the device from unauthorised use. Our support personal will contact you to provide you information on what to do next.

Track24 Solo provides you full access to one asset with one login name on one platform. If you want to view more than one asset on a single platform, then you will need to upgrade to Enterprise Edition. For further information you can contact Track24 Sales at info@track24.com or log on to www.track24.com.

You will receive a dispatch confirmation email from our support Team, which will contain a web link and tracking number for your shipment. Alternatively you may contact support@track24.com to obtain the tracking number and URL.

Our hardware is being used in some of the harshest conditions around the world and has proven itself as a robust and reliable tracking device. Since the device uses Iridium satellites for communication, it provides a truly global coverage ensuring that you are in touch even in the most remote regions of the world.

Yes, The PackMaster Lo-Pro uses Iridium communication satellites which provide a truly global coverage. To see the Iridium coverage map click here

You will need to send an email request to support@track24solo.com to activate the device. Please ensure that you send the email from your registered email address. You can refer to the Quick Start Guide or the Packmaster Lo-Pro Product Manual available on your starter CD for instructions on how to get started.

Press and hold button on the PackMaster Lo-Pro device for 3-4 seconds to turn the device on/off. Press and hold the button down for 2 seconds to put the device into sleep mode.

Press button and use the scrolling up/down arrows to select the "Tracking On/ off" menu. Then press and select "Enable" or "Disable” tracking" according to the need.

1. Press and navigate to “Unit settings”.
2. Press and navigate to “Reporting Rate”.
3. Press and select the reporting rate of your choice.

A panic alert can be triggered by sliding the guard and pressing the (+) button for 2-3 seconds. In panic mode the device transmits a panic message every 2 minutes until the alert state is reset from the device or the Solo Viewer.

1. Press and navigate to “Messaging”.
2. Select “Compose” and then select either “Choose Canned Msg (Pre-Defined Messages)” or “Enter Text”.
2a. If you have chosen to send a canned message, then select the message from the list then press “select” again.
2b. If you have chosen to enter text manually, then type out the text using the keypad on the screen and then press “Done”.
3. Now select “next”. This will show you the contact to which the message is being sent to. The default is “C4i Platform Emails” and cannot be changed.
4. Now select “next” again. This will show you a summary of the message.
5. Press “send”.
For detailed instructions, refer to your PackMaster Lo-Pro Hardware Manual found on your starter CD.

Yes, you will be able to send panic alarms and text messages even if the tracking mode is disabled. However the device will not transmit any GPS position reports.

No, at present you will only be able to send and receive messages to/from the Solo Viewer.

You can do this by checking the following icon statuses on the LCD screen:

indicates that the Iridium transceiver is on with real-time signal strength represented by the number of vertical bars. The signal strength can range from the lowest of zero to the highest of five bars.

Indicates that the Iridium transceiver is off.

You can view this on the home screen of the Packmaster Lo-Pro device. The home screen displays the date, time, GPS information, altitude and speed when the last report was sent.

Yes, you can purchase the vehicle kit with the Packmaster Lo-Pro from our website. The vehicle kit contains an external iridium antenna that can be attached to the Packmaster Lo-Pro and placed on the roof of a car to provide vehicle tracking capability. The kit also comes with a 12v vehicle charger and a vehicle dash mount.

After ensuring that the unit is switched off, unscrew the attached iridium antenna and insert the external Iridium antenna into the slot which is provided on the top of the PackMaster Lo-Pro Unit.

The PackMaster Lo-Pro can either be charged using a mains power supply or a USB-mini USB cable. The 13 Amps mains power supply or the USB 2.0 port can be used to recharge the battery and it takes approximately 5 hours.

1. Press and navigate to the "Unit Settings".
2. Press and navigate to "Time and Date".
3. Press and select "Date format", "Time format" and "Time Zone" and change accordingly.

1. Press and navigate to the "Unit Settings"
2. Press and navigate to "Unit Information".
3. Press to display "IMEI", "Firmware", "Boot loader".

You should immediately inform us by sending us an email on support@track24solo.com . We will then block the device from unauthorised use. Our support personnel will contact you to provide you information on what to do next.

You can request purchase of additional accessories by sending us an email on support@track24solo.com.

This will typically take 45 seconds to 3 minutes depending on various factors.

690 messages can be stored in the inbox of PackMaster Lo-Pro.

When the PackMaster Lo-Pro is fully charged the battery powers it to send 1600 position reports, which is roughly more than a month at the reporting rate of 30 minutes.

No, Track24 Solo provides the capability to track only a single hardware device. However, if you wish to track more than one hardware device on the same platform you can purchase or upgrade to the Enterprise edition. For further information, log on to www.track24.com or contact sales@track24.com.

Poll request is sent from the Solo Viewer to get the GPS location of your device. This is used usually when you have set the Packmaster Lo-Pro to an infrequent reporting rate or disabled tracking. To respond to the request:
1. Press and select the “Messaging” tab and then select “Inbox”.
2. Open the message with the poll request. Now select “options” and then select “reply”.
3. Now select “next”, “next” again and “send”.
This will send a position report to the Solo Viewer.

We will provide you the manual on a Track24 Solo starter CD when you place an order with us. You can also send a request to support@track24solo.com to receive the same via email.

Yes, we do provide one year warranty on the hardware.

If the LED lights flash once every three seconds then the device is in sleep mode and is not actually switched off.

Power
A flashing Power LED indicates that the unit is in sleep mode. It also flashes when the unit is low on battery.

Message
A flashing Message LED indicates that there are unread messages in the inbox.

Emergency status
A flashing Emergency

The Solo Viewer is a web-based software program from which you will be able to log in and view the location of your Packmaster Lo-Pro device on Google Maps TM. The Solo Viewer also allows you to send and receive text messages to and from your Packmaster Lo-Pro device. For more information regarding the features of the Solo Viewer click here:

You will need to ensure that the pop-up blocker of your web browser is turned off. You will also need to make sure that the following URLs are marked as trusted sites in your web browser. www.track24solo.com, www.t24solo.com,

An Internet enabled PC (with Windows operating system); An Internet connection for remote monitoring and viewing assets (256 kbps or higher is recommended).

You will need to send an email to support@track24solo.com from the registered email id so that we can send you the username or reset the password for you.

The Track24 Solo Viewer servers use SSL Certificates from Entrust to protect all access to the software. These certificates ensure that you are connecting to our (i.e. the correct) server, and in addition the certificates serve to encrypt the transmission between you and our web servers.

Yes, The Solo Viewer is a web based platform, therefore as long as you have an internet enabled PC you can log in to it from anywhere in the world.

A ”Track” is defined as any message that is sent to or sent from the Packmaster Lo-Pro.

A Track sent from the terminal includes:
Normal GPS position report, Panic message, Text message, Check-in message, Waypoint message

A Track sent to the terminal includes:
Poll request to get the position of the terminal, Reset panic alarm command sent to the terminal, Text messages sent to the terminal

A top-up is an additional block of tracks that can be purchased for your account. Top-up tracks will be used when you run out of monthly inclusive tracks. This ensures that you are not charged the higher rate of $0.08 per additional track used. We offer a number of top-up blocks that have different number of tracks. For further information please log on to: http://www.track24solo.com/products.aspx

When you make the initial purchase on the website, you can choose to select the “auto top-up” option*.The auto top up option will ensure that when you run out of monthly inclusive tracks, we will automatically top up another block of 200 tracks without you having to log in to your account manager and making a purchase. This ensures that you are not charged the higher rate of $0.08 per additional track used. It also eliminates the headache of keeping a tab on the number of tracks that you use in a month. The price of this top up will be charged onto your credit/debit card. *The auto top-up option is compulsory for the 3 and 6 month contract terms.

No, your monthly inclusive tracks are only valid for that month. They will not be added to the next month, but your remaining top-up tracks will be carried forward to the following months until the end of the contract period.

Yes. Tracks are used for any communication between PackMaster Lo-Pro and Solo Viewer. By default they will be deducted from your inclusive monthly tracks. If you do not have or have already used up the inclusive tracks then we would deduct it from a subscribed top-up, else each track will be billed at $0.08 per track.

You can monitor your airtime usage by logging into the account manager section on the website and clicking on “My Account”. Here you will find a graphical representation of your airtime usage which is updated once daily.

Yes, an upgrade and downgrade of your plan can only be done if you are on a 12-month contract. You can upgrade/downgrade by logging into the “Account Manager” and clicking on the “Change Plan” tab. The new price plan will be active from the beginning of the next billing cycle. Please note that an administration fee will be applicable for downgrades and will be charged on to your credit card.

This can be viewed in your “Account Manager”, under the “Transactions” tab.

Additional top-ups can be purchased by logging into the “Account Manager” and clicking on the “Purchase” tab.

We take great care to ensure that your personal information is safe with us. We have implemented several security procedures to protect your data. Please refer to our privacy policy for more details.

Track24 Solo servers use SSL Certificates from Entrust to protect your information. These certificates ensure that you are connecting to our” (i.e. the correct) server, and in addition the certificates serve to encrypt the transmission between you and our web servers. We do not store your credit card information. We take payments by referencing an old transaction that you made with us. By referencing, we are able to use the same credit card details used for the old transaction and this avoids the need to store your sensitive information for ongoing payments. This ensures that your credit card information is safe.

We do not accept any other payment methods. You will have to input your credit card details to make the first purchase. This same card details will be referenced for your monthly billing (if applicable) and other applicable charges. You can change the credit card details at any time by writing to finance@track24solo.com.

Yes, we will send you an email notification 30 days prior to contract expiry. If you are on a 12 month contract, then the contract will be automatically renewed for another 12 months unless you provide us written notice if you wish not to renew. The number of days remaining for contract expiry is shown all through the contract period in the Account Manager.

You will need to update your contact details by accessing your account from the Account Manager section of the website. We will continue to charge the credit card that you have kept on file. If you want to change the credit card then you can do so by contacting finance@track24solo.com.

You will find this under Contract Terms and Price Plans here